To make sure we are keeping our promise, we survey every client at the beginning and end of their Oxford engagement to gauge their satisfaction.
Our results are consistent and impressive, both in their own right, and when compared with industry averages.
Based on nearly 54 survey responses from life sciences managers in the past year, here's how our clients rate us on key service measures.(Ratings based on a five-point scale, where 1=Poor, 2=Fair, 3=Good, 4=Very Good and 5=Excellent)
Oxford's Response Time: 4.3 on a scale from 1-5
Quality of Candidates: 4 on a scale from 1-5
Overall Satisfaction: 4.2 on a scale from 1-5
Client Loyalty: Current research in the field of loyalty has identified customers' likelihood to recommend a company as the most important loyalty measure, and the "net promoter score"* is an indicator of overall loyalty to the company. Here's how Oxford stacks up:
(Ratings based on a five-point scale, where 1=Definitely Not, 2=Probably Not, 3=Not Sure, 4=Probably, 5=Definitely)
Likelihood to Recommend Oxford: 4.6 on a scale from 1-5
A life science organization manager said:
"Sean was an excellent resource. Worked all hours, including weekends and holidays. He's top-notch. I'd recommend him on other projects.”
Oxford's Net Promoter score: 59 percent
Industry Average: 5 percent
Staffing Industry Analysts' "2013 Growth Assessment: Information Technology Staffing" reported a net promoter score for IT staffing industry firms of just 5 percent.
* The net promoter score was developed by Frederik Reichheld of Bain & Company.
If you are looking for a firm to deliver The Right Talent. Right Now., look to Oxford.